CANCELLATION POLICY

  • At Avesent, we follow a transparent and no worry cancellation policy.
  • All cancellation requests should be sent to the concerned Project Manager or communicated to Sales Manager via email.
  • Any cancellation request will be considered valid only when it is made within 12 hours of paying the invoice and before the execution of the project has not started.
  • Avesent will not be held responsible for any third party services, such as hosting, domain and web development etc that may be affecting the overall project completion or deliverables.

REFUND POLICY

  • Due to the nature of the work, we do not offer refunds after work has been started already,
  • Client can cancel the contract anytime, a refund will not be provided if the contract is cancelled in between the ongoing month. In this case, while future billing will be discontinued, no prorated refunds will be given or entertained as we work on month on month and no contract.
  • A refund will not be applicable if client does not approve Avesent Project manager suggestions and recommendations to certain changes (“White Hat” only) including, but not limited to, changing content of website, density of keywords, website source code, website navigation, and structure.
  • A refund will not applicable if client hires another SEO Company within the contractual period or performs SEO on his/her website in parallel with other agency.
  • A refund will not be applicable if client does not provide required access to the website for Website Design and or SEO purposes or if the client’s website is offline or in not working state and if he or she does not have login credentials released from the previous service provider or his designing company
  • No payment will be refunded once the client has been shared the mock up designs as project moves on to development phase within the set time frame to ensure the delivery of project is on time.
  • We will not entertain any cancellation for services that our sales team has offered you on special occasions. These are limited time offers and cannot be cancelled without giving any prior notice of minimum 30 days.
  • Search Engine Optimization (SEO) and other Digital Marketing packages are not refundable, but the client may cancel by giving a notice in written with 30 days in advance notice so that second month bill or invoice is not generated .
  • We offer no refunds on deposits or payments for projects that are inactive, abandoned or lay dormant for more than a month.
  • Projects that are inactive, abandoned or lay dormant for more than a month can be restarted by paying a resinstate charge.

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